Refund policy
Return & Refund Policy – Elaina Bag Shop
At Elaina Bag Shop, customer satisfaction is our top priority. We offer a 30-day return and refund policy for eligible purchases.
⏳ Return Window
You have 30 days from the date of purchase to request a return, refund, or replacement. Requests made after this period will not be processed.
✅ Eligibility for Returns & Refunds
You may request a return or refund under the following conditions:
-
You received an incorrect product
-
The product is defective (see Exchange Policy below)
-
The item was damaged during shipping (eligible for free exchange or refund)
-
The product shows signs of tampering
⚠️ Important Notes:
-
Returns are not accepted for change of mind
-
A 25% restocking fee applies to all approved returns
-
Customers are responsible for return shipping costs
-
A 5% transaction fee will be deducted for order cancellations or refunds requested for any reason
💳 Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
If approved:
-
The refund will be processed to your original payment method
-
Processing times may vary depending on your bank or payment provider
🔄 Exchange Policy
We only replace items if they are defective or damaged.
To request an exchange:
-
Email us at elainabagshop@gmail.com
-
Wait for confirmation and further instructions
-
Ship the item to the return address provided
⏰ Late or Missing Refunds
If you haven’t received your refund:
-
Check your bank account
-
Contact your credit card provider (processing delays are common)
-
Contact your bank for further clarification
If the issue persists, please reach out to us at elainabagshop@gmail.com.
🛍️ Sale Items
Sale items are eligible for refunds only if they meet the conditions outlined in this policy.
📩 Need Assistance?
For any questions about returns, refunds, or exchanges, feel free to contact us:
📧 elainabagshop@gmail.com